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Terms & Conditions

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1. General Respect & Property Care

  • Respect the Space: Guests are expected to treat the property, gardens, and facilities with care and consideration.

  • Damage Policy: While we expect "normal wear and tear," guests are legally and financially responsible for any damage to the property, furniture, or equipment that exceeds standard daily usage.

2. Cleaning & Departure Prep

To help our housekeeping team prepare for the next guest, please follow these checkout procedures:

  • Linens: Upon departure, please strip used beds/towels and collect all linens into a single pile.

  • Waste: Ensure all trash is placed in the provided garbage containers.

  • Dishes (Overnight Guests): If you are staying overnight, please wash, dry, and put away all dishes used during your stay.

  • Dishes (3-Hour Sauna Session): If you are visiting for a sauna session only, you may leave used dishes neatly by the kitchen sink.

3. Area Access & Restrictions

  • The Bedroom: The bedroom area is strictly reserved for overnight guests only.

  • Sauna-Only Sessions: For guests booked for a 3-hour sauna experience, the bedroom will remain unavailable and off-limits.

4. Agreement

By booking a session or stay, you agree to abide by these rules. Failure to comply may result in additional cleaning fees or charges for damages.

 

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(519) 436-7858

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info@trollhill.ca

Our refund policy allows for full refunds if cancellations are made more than 24 hours before your booking. If you need to cancel within 24 hours, unfortunately, we are unable to offer a refund. We appreciate your understanding and encourage you to reach out if you have any questions regarding your booking. Thank you for choosing us!

Highgate, ON N0P 1T0, Canada

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